FAQs

Shipping & Delivery

Q: Do you ship internationally?

A: Currently, our primary focus is fast, reliable fulfillment across the United States. We are actively working on expanding to additional countries soon.

Q: How long does shipping take?

A: Orders typically undergo a 1 to 3 business day processing and verification window. Once dispatched, standard US shipping generally takes 7 to 15 business days depending on your location. You will receive an automated tracking link as soon as your parcel ships.

Q: How do I track my order?

A: As soon as your order leaves the warehouse, we will email your tracking number. You can enter that tracking number on our website's tracking page or carrier portals to monitor your shipment in real time.

Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment gateways. All transactions are encrypted through 256-bit SSL protocols.

Q: Can I modify or cancel my order?

A: We process orders quickly to ensure rapid delivery. If you need to make changes or cancel, please email us within 12 hours of placing your order. Once an order enters fulfillment, modifications are no longer possible.

Returns & Refunds

Q: What is your return policy?

A: We stand behind our products. We offer a 30-day return policy from the date your package arrives. The product must be unused, in its original packaging, and in resalable condition.

Q: What if I receive a damaged or incorrect product?

A: If your item arrives damaged, defective, or incorrect, please reach out to our support team within 48 hours of delivery with photos or video of the issue. We will promptly arrange a replacement or full refund.